A Chat with CRH Catering Company: Focusing on Fresh Food and Customer Service

Q. Tell us a little about CRH Catering Company.

A. CRH was formed in 1968 in Connellsville, Pennsylvania, and has since become one of the largest vending companies in the area.  We service the Mid-Atlantic Region including Pennsylvania, West Virginia, Western Maryland, and Virginia.  We have always been a family-owned and operated business, and we are now entering our third generation.  We crh cateringare an original member of the USConnect family.

Q. What are some of the favorite products in your region?

A. In Central Pennsylvania, we sell a wide variety of Turkey Hill Tea, from regular lemon-flavored tea to pomegranate tea.  In our commissary, the most popular regional item is our Ham BBQ sandwich.

Q. What would your customers say you are best known for?

A. We are best known for the quality of the fresh food that is produced in our commissary.  Most of the food on our menu is made fresh daily.  We are also one of the few vending companies that do not operate on a “cycle menu.”  Our commissary menu has close to 100 items, all of which are offered 365 days a year.

Q. What trends do you see emerging for 2014?

A. I think that the biggest trends for 2014 will be the continued growth of cashless vending as well as micro markets.  In the next five years, 90% of our machines will be equipped with credit card readers.  We are also seeing opportunities in micro markets right now, as more customers see the benefit of having a market in their workplace.

Q. What makes your business stand out from others in your area?

A. Our open lines of communication with our customers as well as our investment in the latest technology help us stand out.  The promotions and rewards program offered through the USConnectMe card is unlike anything being offered by any of our competition in the area.

Q. Can you share an example of how this has helped grow your business?

A. Last year, I was invited to a meeting with the manager and superintendent of a new correctional facility that was opening in our area.  I assumed it was a pre-bid meeting, but when I arrived, they wanted to find out how quickly I could get 25 new machines for their facility.  They decided to give CRH the contract instead of putting it out to bid because they were so pleased with CRH’s products and service at another local correctional facility.

Keith Cordaro is the Regional Manager of CRH Catering Company.


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